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Ticket #TIC010

Opened 22 Aug 2025 · 3 messages
High Priority In Progress

Issue with Course Notification Emails

22 Aug 2025
Ronald Richard
Ronald Richard You22 Aug 2025, 09:10 AM

I stopped receiving course notification emails after changing my address last week. Could you check my settings?

Eugene Andre
Eugene Andre Instructor22 Aug 2025, 10:05 AM

Thanks for reaching out. I can see the old address is still attached to your account. Could you confirm the new email so I can update it?

Ronald Richard
Ronald Richard You22 Aug 2025, 10:32 AM

Sure, it is ronald.new@example.com. Thank you!

Ticket Details

  • Created22 Aug 2025
  • CategoryMailing Issues
  • PriorityHigh
  • StatusIn Progress
  • Assigned ToEugene Andre
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Activity

  • Ticket Submitted22 Aug 2025, 09:10 AM
  • Instructor Replied22 Aug 2025, 10:05 AM
  • Awaiting ResolutionIn progress

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